If you have any questions or concerns about your policy or handling of a claim you should, in the first instance, contact the broker who arranged the policy for you.

In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to the Compliance Manager at:

Vibe Syndicate Management
90 Fenchurch Street
London
EC3M 4ST
Tel: 020 3096 4000
Email: compliance@vibesm.com

In the event that Vibe is unable to resolve your complaint you may refer the matter to the complaints team at Lloyd’s. Their address is:

Complaints
Lloyd’s
One Lime Street
London
EC3M 7HA
Tel No: 020 7327 5693
Email: complaints@lloyds.com

If you are still dissatisfied you may be able to refer the matter to the Financial Ombudsman Service. Their address is: Exchange Tower London E14 9SR Further details can be found on their website www.financial-ombudsman.org.uk